As any Radius Redhanded™ remote guarding operator can tell you, apprehensions are a team effort. Within our central monitoring station, operators often jump in to monitor cameras, call police and contact clients when an alarm goes off. However, more than that, a successful apprehension demands that a security company work closely with clients and police. This week’s Redhanded™ apprehensions are great examples of the collaboration required.Attention, Please!
Sometimes, we don’t even have to call the police. On February 25, a grey, four-door sedan entered a car lot. A suspect stepped out and surreptitiously entered the rear of the vehicle. Radius operators activated lights and sirens—our suspicious behaviour alert (SBA)-- to warn the suspect to leave. The plan was to scare the person away. However, multiple RCMP units happened to be nearby and stopped to investigate. They surrounded the vehicle and questioned its occupants before releasing them. (Click on image to view video).
Because Redhanded™ operators track a suspect on site in real time, they can direct police to wherever she or he may be hiding. For example, on February 27, our security cameras picked up on a slim-built male trespasser wearing a long, black coat and beanie at a construction site. Police found him hiding in a portable toilet and apprehended him. Before leaving, they secured a fence. (Click on image to view video).
For every client at Radius, there are instructions on file as to how to respond to a Redhanded™ alarm. In the case of one construction company, we had to contact the client immediately. One evening, that meant the client had a front row seat to the action and Radius could provide police with the evidence needed for an arrest.
On February 24, 2018, at 8:43 p.m., our security cameras captured a person in a visability vest wandering around a construction company parking area. In case the person was only a worker, the central monitoring station operator set off an SBA to confirm the person’s identity. The on-site security guard circled around and parked near the entrance to the lot.
The operator, per instructions, called the client, who warned of a recent break-in. During the call, a Radius PTZ (pan-tilt-zoom) camera picked up on the suspect again. The client was able to watch live footage of the intruder and instructed the operator to dispatch police immediately.
The suspect left the site in a getaway van, which the police later intercepted. At an officer’s request, Radius forwarded pictures of the suspect, who was then taken into custody.
Radius’ Human Detection Technology™ works in all weather conditions. In a textbook apprehension on February 24, alarms went off when a suspect took bundles of copper wire from a construction site in heavy snow. We contacted police and the K9 unit soon arrived on site. A police dog, followed by his handler, gave chase and quickly apprehended the suspect. (Click on image to view video).
A security provider must follow not only company and client protocol in responding to alarms but, obviously, local laws and regulations. One Canadian city requires that a remote video monitoring service dispatch an on-site security guard as well as police to deal with an incident.
When a man in a black puffy jacket and beanie trespassing at a construction site set off Redhanded™ alarms, on February 27, separate Radius operators called police and an on-site guard. One operator sent a video clip of the suspect and the beige container where he was hiding. Officers apprehended the suspect and released him after questioning. After the police cleared and patrolled the entire site, the security guard arrived to finish securing the site.
As this incident shows, a successful apprehension demands teamwork. Redhanded™ operators supported each other on the job. They tracked a suspect and provided police with information. Police and on-site guards secured the site. Each party had a role to play. Moreover, an apprehension doesn’t always mean a ride to the jailhouse. Police frequently question and release suspects. The key is securing the site.